Shipping, Return & Refund Policy
SHIPPING
• We delivers free for all orders across India
• All orders are shipped out in 2-4 business days after being accepted. Public holidays and weekends are not considered business days.
• Depending on the destination city, delivery may take 1-4 business days after dispatch.
• The registered email address receive the dispatch information with the tracking number.
DELIVERY TIME
• Delivery times can range from three to five business days. The high level of rush may cause a delay. We truly regret for the inconvenience and thank you for your patience as we work hard to deliver your item on time.
• Business days exclude public holidays and weekends
At pmetromart.in, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the following terms carefully.
You may request a return if:
- The item is damaged, defective, or incorrect upon delivery.
- The item is unused, in its original packaging, with all accessories and tags intact.
- The return request is made within 2-3 days from the date of delivery.
Return Process:
To initiate a return, follow these steps:
- Contact Us – Email us at support@pmetromart.in with your order details and reason for return.
- Approval & Pickup – Once approved, we will arrange for pickup or request you to ship the item back.
- Return the Product – Pack the item securely to prevent damage during transit.
- Inspection & Refund – After receiving the item, we will inspect it and process the refund if eligible.
Refund Processing:
- Approved refunds will be credited to the original payment method within 5-7 days after inspection.
- If paid via Credit/Debit Card or UPI, the refund may take 5-7 business days.
- If paid via Cash on Delivery (COD), the refund will be processed via bank transfer or store credit.
Partial Refunds:
Partial refunds may be granted in cases where:
- Items are returned without original packaging or with missing accessories.
- The return request is made after the eligible return period.
Exchange Policy:
- If you received a damaged or incorrect product, we will replace it at no extra cost.
- Exchanges are subject to stock availability. If unavailable, a full refund will be provided.
You can request an order cancellation under the following conditions:
- Before Shipment: Orders can be canceled within 24 hours of placing them for a full refund.
- After Shipment: Once an order has been shipped, it cannot be canceled. However, you may initiate a return after delivery as per our Return Policy.
To cancel your order, follow these steps:
- Contact Us: Email support@pmetromart.in with your order details.
- Confirmation: If your order is eligible for cancellation, we will process your request and confirm via email or SMS.
- Refund Processing: If the cancellation is approved, the refund will be processed as per our Refund Policy.
Auto-Cancellation by pmetromart.in:
We reserve the right to cancel orders in certain situations, including but not limited to:
- Payment failure or incomplete transactions
- Unavailability of the product or stock issues
- Errors in pricing or product descriptions
- Fraudulent or suspicious transactions